Frequently Asked Questions

Everything you need to know about your Aurzen tech experience.

What is the standard shipping time for Aurzen electronics?

We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Do Aurzen products come with a warranty?

Yes, all Aurzen electronic devices include a 12-month limited warranty that covers manufacturing defects. Extended protection plans are also available for purchase.

What is your return policy for opened items?

We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund minus a small restocking fee.

Are your devices compatible with international voltage standards?

Most of our products are designed for universal use (110V-240V). However, we recommend checking the specific product specifications page or using a certified travel adapter.

How can I track my order once it has been placed?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.